![]() Using human characteristics as descriptors of machines in metaphorical ways was already practiced by Alan Turing with terms such as "memory", "search" and "stimulus". More advanced algorithms can use conditionals to divert the code execution through various routes (referred to as automated decision-making) and deduce valid inferences (referred to as automated reasoning), achieving automation eventually. Algorithms are used as specifications for performing calculations and data processing. In mathematics and computer science, an algorithm ( / ˈ æ l ɡ ə r ɪ ð əm/ ( listen)) is a finite sequence of rigorous instructions, typically used to solve a class of specific problems or to perform a computation. Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.Ada Lovelace's diagram from "note G", the first published computer algorithm IN ADDITION, THE HIGHEST LEVEL OF EDUCATION INDICATED ON THE STATE OF GEORGIA APPLICATION FOR EMPLOYMENT WILL BE VERIFIED.Īpply Today – Gain Access to Immediate Employment Opportunities! ![]() ADDITIONAL BACKGROUND PROCESSES MAY BE IN PLACE FOR SOME POSITIONS, SUCH AS LAW ENFORCEMENT. TEAMWORK & COOPERATION: Ability to promote the team atmosphere, be respectful of all team members, and work well with co-workers & leadershipĪNALYTICAL ABILITY: Ability to analyze problems and resolve issuesĮxperience working with Georgia Department of RevenueĮxperience working in a high-volume Contact Service environmentīilingual in Spanish or second language, with good verbal and written communication skills in English.ĪLL SELECTED APPLICANTS FOR DEPARTMENT OF REVENUE POSITIONS WILL BE SUBJECT TO A STATE OF GEORGIA TAX RECORDS CHECK AND A CRIMINAL BACKGROUND INVESTIGATION BEFORE FINAL APPROVAL TO BEGIN WORK. GOOD JUDGMENT & DECISION MAKING: Ability to evaluate all the relevant aspects of a situation, such as potential consequences, and make an appropriate decisionĪCCOUNTABILITY: Ability to accept responsibility for one’s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success RESULTS ORIENTATION: Ability to identify the most appropriate method for completing a project or reaching a goal High school diploma or GED AND Six months of call center experience handling customer's questions, complaints and/or providing information.ĬUSTOMER SERVICE: Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs Provide knowledgeable and accurate information in a timely and friendly manner.Provide customer support for online self-service functions through the Georgia Tax Center.Provide account maintenance according to tax laws and policies and procedures.Assist customers either by phone or in person. ![]() The Customer Service Rep must also maintain a working knowledge of current tax laws and policies and remains abreast of revised policies, procedures, regulations and tax laws to accurately educate, advise and direct internal and external customers. Performs light to moderate research using online web tools. This position also handles inquiries regarding online State Registration requirements in The Georgia Tax Center (GTC). Under supervision, the Customer Service Representative responds to customer telephone calls in a Call Center environment concerning account maintenance, State Tax refund inquiries and Georgia Tax Center password resets. Then the ability to telework will be available based on the agent meeting the performance goals and the telework requirements. This is to allow the agent to become accustomed to supporting DOR. Initially after training, new agents will work in the office for approximately 2 months. Additional detailed information will be provided in the interview. Upon graduation (completion) of the training, new employees will automatically continue with this shift. The shift has a one-hour lunch and two 15-minute breaks.New hire orientation/training is in the office and will last 6 weeks from 8:00AM to 5:00PM, M-F. ![]() CALL CENTER HOURS AND SCHEDULE INFORMATIONĬall Center hours are 8:00AM to 5:00PM M-F (Closed on state holidays).
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